FAQ

GENERAL FAQs

iSLEEP carries products from the leading CPAP brand such as Philips Respironics, ResMed, Fisher & Paykel, Sleep8, and more!

Yes! iSLEEP is in network with Aetna, Cigna, Medicare, Prominence, Hometown Health, Senior Care Plus, and more!

That can vary greatly from person to person. Since most people adapt very well to nasal breathing, we recommend starting with a small minimally invasive mask such as the Philips Respironics DreamWear or ResMed AirFit™ P10! Don’t worry, we offer a 30 night mask fit guarantee, so if you don’t love it, let us know and we will send you a brand new one!

Yes! You are welcome to pick up your equipment or have it delivered!

iSLEEP is not a traditional sleep center or medical equipment company. We are a partner in your health! We offer OBSESSIVE customer service, competitive pricing, timely delivery, and unlimited support!

iSLEEP offers the best prices on your CPAP & BiPAP supplies and machines. We’re happy to price match any authorized online competitor plus 10% of the difference. 

iSLEEP is happy to offer a 30-night mask exchange guarantee and a 30-night money back guarantee! If you don’t like your mask, simply give us a call and we will happily swap it out for you. You’re only responsible for paying a low shipping fee.

PRODUCT FAQs

Our return policy covers most products within 30 days of purchase (refunds are NOT available for WatchPAT™ One tests). To be eligible, masks/products must be unused and in their original packaging; opened packages are subject to a 20% restocking fee. Proof of purchase is required for all returns. Refunds are processed upon receipt and inspection of returned items. Please note, shipping costs are non-refundable. For more information, please visit our Refund Policy page.

Certain products such as CPAP machines, Oxygen Concentrators, and Travel CPAPs may require a prescription.

 iSLEEP is in network with many insurance companies such as Medicare, Aetna, Anthem, Cigna, and more.

Wondering if you have sleep apnea? Take our quick free sleep apnea assessment to determine your risk factors and symptoms. For a more thorough diagnosis, consider our convenient home sleep apnea testing, designed to provide accurate results from the comfort of your own bed. Learn more here

Absolutely! If you have a sleep study result or diagnosis from another company, you’re more than welcome to order products through iSleep. We offer a wide selection of CPAP machines, masks, accessories, and more to support your sleep apnea therapy needs.

A CPAP (continuous positive airway pressure) machine delivers a steady flow of air through a mask into your airways while you sleep. This continuous pressure helps keep your airways open, preventing pauses in breathing that characterize sleep apnea. CPAP machines are essential for improving sleep quality, reducing daytime fatigue, and supporting overall health by ensuring adequate oxygen levels throughout the night.

If you aren’t sure what size mask you should order, consider ordering a fitpack or contacting our office so we can perform a virtual mask fitting by calling 1-833-475-3372.