Shipping Policy

Welcome to iSLEEP! Thank you for choosing us for your sleep health needs. We are committed to processing and shipping your order as quickly and efficiently as possible.

Prescription Requirements

As a licensed Durable Medical Equipment (DME) supplier, certain products sold by iSLEEP require a valid prescription from a licensed healthcare provider before they can be dispensed.

If your order includes a prescription-required item, your prescription may be submitted using one of the following methods:

Email: Rx@isleephst.com
Fax: 855-380-3593

Orders containing prescription-required products will not be processed or shipped until the prescription has been received, verified, and approved by our clinical team. Processing times begin only after all required documentation has been received and verified.

If we need additional information to validate your prescription, our team will contact you promptly.

Order Processing

Most orders are processed and shipped within two (2) business days after your order is placed.

For prescription-required products, processing begins once a valid prescription has been received and verified.

Orders placed after 1:00 PM Pacific Time, on weekends, or on federal holidays will be processed on the next business day.

Please note that processing times may be extended during periods of unusually high order volume or severe weather events.

Shipping Options

We offer several shipping options to meet your needs.

• Standard Shipping: Free on all orders. Delivery typically occurs within 5–7 business days after shipment.

• Expedited Shipping: Available for an additional fee. Available options and pricing will be displayed during checkout.

Shipping estimates are not guaranteed and may vary based on carrier performance, weather, or other circumstances beyond our control.

Shipping Locations

At this time, iSLEEP ships only to addresses within the United States.

We do not currently offer international shipping.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking information. Tracking updates are provided directly by the shipping carrier.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within five (5) days of the documented delivery date.

Email: info@isleephst.com
Phone: 1-833-475-3372

Please include your order number and, if applicable, photographs of any damaged items or packaging. Our team will work with the carrier to resolve the issue as quickly as possible.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us immediately.

Email: info@isleephst.com
Phone: 1-833-475-3372

While we will make every effort to accommodate your request, orders that have already been processed or shipped cannot be modified, rerouted, or canceled.

Returns

Please refer to our Return Policy for complete information regarding eligible returns, exchanges, and refunds.

Questions?

If you have any questions regarding your order or our shipping policies, we're happy to help.

Email: info@isleephst.com
Phone: 1-833-475-3372